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PRIVACY POLICY

Last updated: 13/03/2026

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1. Who we are

We are Pride Horseboxes, a trading name of Moorhouse & Co. Ltd, a UK limited company. We provide horsebox repair services and own build horseboxes.

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We are the “data controller” for the personal information we collect.

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2. What personal data we collect

We only collect information we need to run our business. This may include:

  • Customer Name

  • Customer Email Address

  • Customer Phone Number

  • Customer Address

  • Customer Vehicle Information

  • Billing details (required for invoices and payments)

  • Messages you send us by email, text, or contact forms

 

We do not store card details, payments are made via bank transfer.

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3. How we collect your data

We collect data when you:

  • Contact us by email, phone, text, or through our website

  • Visit us in person or meet us in person at events we may attend

  • Make a payment

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4. How we use your data

We use your personal data to:

  • Provide our services

  • Communicate with you about your vehicle or experience with our business

  • Keep business records and accounts

  • Meet legal and tax obligations

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We do not sell your data or use it for unrelated marketing.

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5. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide our services and receive payment for them

  • Legitimate interests – to run and improve our business

  • Legal obligation – for accounting and tax records

  • Consent – where required (for example, marketing emails)

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6. Who we share your data with

We only share your data when necessary, for example:​

  • Accountants or bookkeeping software

  • HMRC or other legal authorities if required by law

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All third parties are required to keep your data secure and use it only for agreed purposes.

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7. How long we keep your data

  • We keep your personal data only as long as necessary for business communications.

  • Financial records – up to 6 years (as required by UK law)

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When data is no longer needed, it is securely deleted.

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8. Your data protection rights

You have the right to:

  • Access your personal data

  • Ask us to correct inaccurate data

  • Ask us to delete your data (where applicable)

  • Object to or restrict how we use your data

  • Withdraw consent at any time

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To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

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9. Cookies and website data

  • Our website may use basic cookies for functionality and analytics. We do not use cookies to collect unnecessary personal data.

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10. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

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