Terms of Service

Last Updated: 13/03/2026

 

These Terms of Service (“Terms”) apply to all work carried out by [Business Name] (“we”, “our”, “us”) for the customer (“you”, “your”).

By instructing us to carry out work, requesting a quotation, or delivering a vehicle to us, you agree to these Terms.

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Business Name: Pride Horseboxes, a trading name of Moorhouse & Co. LTD.

Company number: 15984461

Contact email: info@pridehorseboxes.com

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1. Services Provided

We provide services including but not limited to:

• Custom horsebox coachbuilt conversions

• Horsebox and trailer repairs and servicing

• Horsebox and trailer bodywork

• Electrical work

• Horsebox and trailer maintenance work

• Horsebox and trailer refurbishment and modifications

 

All work will be carried out with reasonable skill and care.

 

2. Quotations and Estimates

• All quotations are valid for 10 days unless otherwise stated.

• Quotations are based on the information available at the time and may change if additional work is required.

• If additional issues are discovered during repairs or construction, we will contact you for approval before continuing where reasonably possible.

• Estimates are approximate and not fixed prices.

 

3. Orders and Acceptance

Work will commence once:

• A quotation is accepted by the customer in writing, and

• Any required deposit is paid.

We reserve the right to refuse or decline any work at our discretion.

 

4. Deposits and Payments

A deposit may be required, particularly for:

• New builds

• Conversions

• Major repairs

• Custom parts

 

• Deposits are typically non-refundable once materials have been ordered or work has begun.

 

Payment terms unless agreed otherwise:

• Any deposits payable ahead of job commencement.

• Interim payments may be required for larger projects, and job progression may be halted if payments aren't received.

• Final balance payable before collection or delivery.

 

We reserve the right to retain possession of the vehicle until full payment is received.

 

5. Customer Vehicles

Customers must ensure vehicles delivered to us are:

• Road legal

• Safe to handle

• Free from dangerous contamination

 

We are not responsible for:

• Personal belongings left in the vehicle

• Existing faults unrelated to our work

 

Vehicles left uncollected 30 days after completion may incur storage fees or we may begin abandonment proceedings.

 

6. Build and Repair Times

• Completion times are estimates only.

 

Delays may occur due to:

• Parts availability

• Supplier delays

• Weather conditions

• Unexpected structural or mechanical issues

 

We will make reasonable efforts to keep you informed of delays.

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• Time is of the essence for all payment contracts and payment delays may result in work delays, and if prolonged for over 30 days will be considered a breach of contract.

 

7. Parts and Materials

We may use:

• New parts

• Reconditioned parts

• Equivalent aftermarket parts

 

•  Specific parts requested by customers may affect pricing and timelines.

• Parts remain our property until full payment is received.

 

8. Warranty

• We provide a 12 month warranty on our workmanship unless otherwise stated.

• Manufacturer warranties apply separately to supplied parts.

 

Warranty does not cover:

• Normal wear and tear

• Misuse or neglect

• Accidental damage

• Overloading of the vehicle

• Modifications carried out by third parties

 

Warranty claims must be reported as soon as reasonably possible.

 

9. Horse Safety and Usage

It is the responsibility of the owner/operator to ensure:

• Horses are loaded safely

• Weight limits are respected

• The vehicle is maintained appropriately

 

We are not responsible for injury to animals caused by:

• Improper loading

• Road traffic accidents

• Overloading

• Driver error

• Failure to maintain the vehicle.

 

10. Limitation of Liability

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any rights you have under UK consumer law.

 

To the fullest extent permitted by law, we shall not be liable for:

• Indirect or consequential losses

• Loss of income or business

• Loss relating to use of the vehicle.

• Loss relating to accidents when using or driving the vehicle

 

11. Cancellations

• Orders for custom builds or conversions may not be cancelled once materials have been ordered.

 

If a customer cancels work already started, they remain responsible for:

• Their contractual obligations

• Work completed

• Parts ordered

• Labour already incurred

 

12. Insurance

• Vehicles stored on our premises are covered by our motor trade insurance while in our custody for the purpose of work.

• Customers are responsible for maintaining their own insurance where required.

 

14. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our control including:

• Supply chain disruption

• Natural disasters

• Industrial disputes

• Government restrictions.

 

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

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